Do you have a dream to work as an airport attendant, ticketing agent or even an airline representative? If YES then this course is for you!

What You Will Learn
  • Understand how airlines and airports operate in relation to the provision of passenger services
  • Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Ensure safe and secure passenger and baggage transport
  • Provide superior customer service in a demanding customer facing environment
  • Learn about the latest technological innovations in passenger services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel
Course Content
  • Introduction to airport and airline operations
  • Decoding airline, airport and city codes
  • Types of airports
  • Passenger and Baggage check-in procedures
  • Conditions of passenger and baggage carriage, boarding and disembarking procedures
  • Travel Formalities
  • Dangerous Goods regulations awareness for passenger service agents
  • Aviation security procedures for passenger and baggage transport
  • Enhanced passenger facilitation, latest innovations and career opportunities
Who Should Attend
  • Ground Handling Agents’ passenger services staff
  • Airline passenger service staff
  • Airport operators’ staff providing passenger services
  • Civil Aviation Authorities’ staff providing passenger services
  • Individuals wishing to begin a career as a Passenger Service Agent
Weekday Classes
  • Starting:  aAugust 14 -15, 2023
  • Duration: 3 days
  • Time: 9am – 3pm
  • Venue: 16a,Emina Crescent off  Toyin Street, Ikeja
Course Fee
  • N50, 000 (Includes Course materials,  Lunch & Certificate)

Certificates Awarded
  • LAA certificate of Merit (upon successful completion of the course)