The benefits of great customer service include increased customer satisfaction, loyalty and profit. This course will teach you how to drive outstanding customer service with the winning combination of knowledge, skills and attitude. Our aviation experts will equip you with what it takes to win, please and retain a customer.

What You Will Learn
  • Explain the importance of delivering excellent customer service
  • Understand customer service as an integral element in Business success
  • Function effectively in a team
  • Effective communication and customer contact techniques
  • Identify the benefits of developing customer loyalty and strategies for building customer loyalty
  • How to handle difficult or upset customers
  • Relate job performance to workplace stress and recommend coping strategies
Course Content
  • Internal & External Customers
  • Team building
  • Verbal & Non-verbal Communication Skill
  • Cross-cultural Awareness
  • Customer Service and Technology
  • Winning Customer Loyalty
  • Handling Difficult Customers
  • Coping with Work Stress
Who Should Attend
  • Travel agents
  • Tour operators
  • Call center agents
  • Flight attendants
  • Ticket office, reservations, check-in, baggage handlers & information desks staff
  • Front-line staff of organizations
  • Cargo reservations and receiving staff
  • Public relations and sales support personnel
  • Individuals aspiring to build a career in Customer Service
Weekday Classes
  • Starting:  July 27 - 28, 2023
  • Duration: 2 days
  • Time: 9AM - 3.30PM
  • Venue: 16a, Emina Crescent off Toyin Street, Ikeja
Course Fee
  • N40, 000 (Includes Course materials, Lunch & Certificate)

Certificates Awarded
  • LAA certificate of Merit (upon successful completion of the course)